Job Summary:
The Customer Success Partner (CSP) is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSP represents the customers’ interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
Key Responsibilities:
- Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
- Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
- Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success
- Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
- Identify CSQL’s during customer check-ins to support revenue growth and upsell opportunities.
- Leverage technology to increase efficiencies and make processes scalable.
- Partner with sales to provide needed support and resources throughout the customer’s lifecycle so they can achieve revenue targets.
Desired Qualifications:
- Bachelor's degree in business, marketing or science major.
- 2 to 3 years of experience in a SAAS/Subscription environment.
- Customer Service or Live Operations management Experience.
- Exceptional oral and written communication skills internally and externally.
- Experience with Salesforce or similar CRM.
- Experience in real estate, PropTech, mobility tech or any other marketplace-based businesses is preferred
- Fluent in English, Arabic essential
Other Capabilities:
- Strong organizational, multitasking and time-management skills.
- Focused, reliable and responsible self-starter that can self-manage with good critical-thinking skills.
- Passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
